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Richmond crime-prevention manager lays out who to call for emergencies, mental-health crises and neighborhood problems
Summary
Michelle Milam, Richmond Police Department crime prevention manager, summarized when to call 911 versus dispatch, introduced the forthcoming ROQ community crisis response team, described CORE and SOS Richmond services for unhoused residents, and listed city hotlines and reporting channels.
Michelle Milam, crime prevention manager with the Richmond Police Department, opened a community meeting by walking residents through the practical steps for reporting emergencies, nonemergencies and quality-of-life issues. She emphasized 911 for active emergencies and gave the city nonemergency dispatch number (233-1214) for concerns that need follow-up.
Why it matters: many residents told Milam they are unsure which agency handles specific problems — police, sheriff, Caltrans, BART, public works, or private owners — and misdirected reports can delay action. Milam’s briefing aimed to reduce that confusion by listing the right contacts and explaining what each agency will and will not do.
Milam outlined three types of response:…
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