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State Water Resources Control Board holds WBKey registration training for EAR users
Summary
State Water Resources Control Board presenters demonstrated how to register for WBKey, link it to the EAR portal, choose MFA options, associate water systems, and answered attendee questions about passwords, account access and suspicious emails. The session recording and Q&A will be posted on the EAR website; an EAR brown-bag training is scheduled Feb. 19 at 10 a.m.
State Water Resources Control Board staff ran a virtual training showing EAR users how to register for WBKey, the board’s single sign-on system for Water Board applications.
The session explained the three core steps to create a WBKey account: verify your email, create a strong password that meets complexity rules, and set up a multifactor authentication method. "Think of WBKey as being your digital passport for all Water Board websites," said Gabby (presenter), who opened the webinar and guided attendees to resources on the EAR site.
Why it matters: WBKey is now the required login for the EAR portal. Presenters emphasized the security and convenience benefits of a single account that can be associated with multiple Water Board applications.
What presenters showed and recommended: Jonathan (presenter) walked through the new-user flow: enter and verify an email address before filling required fields, create a password (presenters said the account requires a password of 15 characters with at least one uppercase letter, one lowercase letter, one number and one special character), then select an MFA option — Microsoft Authenticator app, text message, voice call or email. Jonathan also demonstrated how to add and save water systems via public water system ID or district selection and explained that saving a water-system request sends a notification to the system’s regulating agency for approval.
On common problems and Q&A: presenters addressed a range of attendee questions. On password expiration, Jonathan said, "The passwords do not expire." When attendees reported receiving emails warning that accounts would be disabled, presenters said those messages sounded suspicious and advised emailing the WBKey/EAR customer service inbox so staff could investigate. On the frequent issue of setting up WBKey but not seeing EAR access, presenters advised re-registering for EAR and linking the accounts; prior EAR reports should remain available once the accounts are associated and regulator approval is processed.
Support and next steps: Gabby said the session recording and compiled Q&A from this webinar and a prior session will be posted on the EAR website by the end of the week. The team also announced an EAR brown-bag training on Feb. 19 at 10 a.m. for detailed reporting help.
The presenters closed by encouraging attendees to submit support requests or emails for account-specific issues that could not be resolved during the webinar.
