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Struthers mayor urges residents not to act yet amid gas-aggregation letters; IGS to send notice
Summary
Mayor Miller told the caucus that the citys gas-aggregation supplier has changed to IGS and that residents already enrolled do not need to take action; some residents received conflicting letters from Enbridge and Constellation causing confusion.
Mayor Miller told the Struthers City Council caucus that the citys gas-aggregation supplier has changed to IGS and that residents already enrolled in the city aggregate will be automatically transferred.
"You will be receiving another letter if you haven't already from our new supplier, IGS," Miller said, adding that residents who are already enrolled "do not have to do anything." He also provided a customer-service number for IGS: +1 (877) 353-0162.
Miller said some households have received letters from Enbridge and Constellation that have created confusion, and he cautioned that other aggregators may have "hidden fees." He said the supplier change becomes effective after the final meter reading, which the city expects in mid-February, and that until that reading is posted customers remain technically with Constellation.
The mayor asked council members and staff to reassure callers and noted the city did not intend for the mixed mailings to alarm residents. He also acknowledged heavy phone volumes for staff: Miller said a staff member, Taylor, had fielded more than 50 calls on one recent day.
The caucus did not take further formal action on the supplier change during the session; Miller said the city would send an explanatory letter from IGS and encouraged residents to call the number if they wanted confirmation.
