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Casper council weighs $1 charge for paper utility bills as staff vows outreach and software review
Summary
City staff told council the utility division spends about $275,000 a year to print and mail roughly 246,000 bills and proposed a $1 monthly surcharge for customers who keep receiving paper bills; council asked staff to consult Tyler Munis about credits, explore hardship exemptions and run a six-month outreach campaign before returning with data.
City of Casper staff presented council with a two-part update on utility billing Tuesday: recent improvements in collections and a proposal to recoup paper-billing costs by charging customers who continue to receive mailed statements.
Director Johnson introduced the topic and said the city is not moving to mandatory paperless billing but wants to reduce costs where feasible. Anne Porter, accounts receivable, told council the customer service division budgets about $275,000 a year to print and mail roughly 246,000 bills and that about 7–7.5% of customers currently receive bills by email.
Porter outlined recent operational changes that…
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