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Green River council approves switch to Zuora for city web hosting, staff highlights app and faster support
Summary
Council approved replacing web host Revise with Zuora to secure better customer support and an optional app for push notifications; discussion referenced a roughly $2,500 difference in costs and potential annual hosting near $500 under the new contract.
The Green River City Council voted Feb. 11 to change the city's web-hosting contract from Revise to Zuora, citing customer-service problems with the incumbent vendor and the potential benefit of a mobile app that can deliver push notifications to residents.
Staff recounted a long delay when Revise took responsibility for the city's web domain and described difficulty contacting the vendor. A Zuora representative described the company's work with small cities in the region and said Zuora offers an app that can send alerts about water or sewer outages and events.
Council discussion noted that some residents and parents already use apps from school districts and that an app could increase direct communication in emergencies. During the discussion a staff member referenced a roughly $2,500 difference in hosting costs and suggested the new arrangement could cost about $500 (figures were discussed in the hearing and characterized as approximate). Council approved the switch by roll-call vote.
