Mayor's office contracted LEAP to study city 911 response, staff to share scope of work

Isabelle, a commission member, told the Bloomington City CAPS commission that the mayor's office has contracted the Law Enforcement Action Partnership (LEAP) to review local 911 calls and recommend how existing resources — including Stride Mobile and mobile integrated health units — could be used instead of police responses. "They did enter into a contract with LEAP," Isabelle said, and offered to share the scope of work with staff for distribution to commissioners.

The commission and staff said the study is expected to include interviews with fire department responders, mobile integrated health teams and other stakeholders to create a consolidated view of who should handle specific types of calls. Staff said they would distribute LEAP's scope of work to commission members when received.

During the meeting a commissioner initially referenced an estimated 6–9 month timeframe; later, a different speaker said Isabelle had misstated the timing and that LEAP's work would not start until April and would take seven months from that start date. The commission discussed options to engage the public while the study runs, including public forums and online input, and members urged staff to coordinate outreach opportunities.

The study could affect future commission priorities such as alternative response protocols and training; staff and commissioners said they plan to use the LEAP findings to inform outreach and agenda planning. There was no formal action by the commission on the study during the meeting.

The commission asked staff to confirm the LEAP start date and timeline and to circulate the scope of work once available. Staff also flagged that the commission may want to plan community engagement sessions while the study is underway.