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Flower Mound reviews EMS billing and revenue options as costs outpace reimbursements

Flower Mound Town Council · January 15, 2026
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

Fire and EMS leaders briefed council on billing operations, payer mix and options to increase revenue, saying cost per call is about $2,100 while average cash per transport is roughly $494. Consultants recommended fee updates, prompt‑pay discounts and a targeted heavy‑deployment billing program (EmergeFire).

Fire Chief Paul Henley and the town’s EMS billing vendor presented an overview of current EMS billing practices and potential revenue options at Wednesday’s work session.

Chief Henley said the department applies rigorous documentation and medical‑necessity review to runs before billing and that Deputy Chief Robert Adcock oversees quality control of patient care reports. Henley said town medics should focus on care and documentation while billing experts optimize reimbursement.

Jimmy White, vice president of Emergicon, described the town’s payer mix and revenue drivers: Medicare represents the…

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