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Denco 9-1-1 tells Flower Mound council about tech upgrades, training and funding pressure
Summary
Denco 9-1-1 Executive Director Greg Ballantyne told the Flower Mound council that new tools — text‑to‑911, live call transcription, video‑to‑911 and indoor GIS mapping — have reduced call transfers and improved response, but he warned that statutory fee limits and declining wireline revenue make long‑term funding of those systems uncertain.
Greg Ballantyne, executive director of Denco 9‑1‑1, presented an update to the Flower Mound council on the agency’s technology, training and funding during the town’s work session.
Ballantyne said Denco, created by voters in 1987 to operate the emergency number system for the district, has focused in recent years on deploying modern tools that help telecommunicators and first responders. “Text to 911 is older, but a lot of people still aren’t aware that you can text to 911,” he said, and noted Denco’s integration with RapidSOS for medical‑alert devices and its use of location‑based routing to reduce transfers between centers.
Ballantyne said live call transcription (implemented about a year ago) and translation support—Spanish translation among them—allow telecommunicators to search transcriptions and quickly locate mentions of weapons or victim descriptions. He also…
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