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Public Safety Committee backs $47 million Mark43 CAD/RMS subscription, sends recommendation to full council
Summary
The committee voted unanimously to recommend a cooperative purchase and 10-year subscription for Mark43—a unified cloud CAD and records-management platform—estimated at $47 million over ten years, with implementation expected in 18–24 months and an extension of existing RMS maintenance to bridge the transition.
The Dallas Public Safety Committee on Dec. 8 voted unanimously to recommend that the City Council consider a cooperative purchase and 10-year subscription to a unified cloud-based computer-aided dispatch (CAD) and records management system from Mark43.
Robert Uribe, assistant director of the Dallas Police Department, told the committee the current RMS was implemented in 2014 and the existing CAD in 2008. He said both systems are on premise, the RMS certification will expire in January 2027, and the department requires an 18–24 month implementation window after contract execution. "The current RMS version is end of life and its certification will expire January 2027," Uribe said.
The proposed package was described as a 10-year, subscription-style agreement with a ten-year cost of roughly $47,000,000 and an average annual subscription near $4.5 million. Presenters said that figure covers implementation, training and subscription costs for the period. "The 10 years of cost of the system for both applications is $47,000,000," Uribe said. He added that the subscription model will replace two separate legacy contracts for CAD and RMS and that DPD, Dallas Fire-Rescue and ITS have collaborated on requirements and vendor oversight.
Staff said Mark43 was selected following a request for proposals that produced six responses. The new platform is cloud-native, CJIS-compliant and designed to integrate CAD and RMS workflows, real-time traffic routing and officer-accountability dashboards. Presenters stressed the project would require migrating data from existing on-premise servers and recertifying the current RMS while the new vendor configures the system.
Funding and schedule questions dominated the discussion. Staff said some federal appropriations and grant funds have supported planning: about $935,000 of appropriated funds were tracked to the RMS project. Council members pressed for clarity on the payment structure and alternatives; staff said the arrangement is a subscription/hosted solution with a five-year base term and optional five-year renewal to reach a 10-year lifecycle.
The committee moved and seconded a recommendation that the item be forwarded to the full City Council for consideration; the motion carried unanimously.
Next steps: The item will appear on the Council agenda for formal consideration, and staff said they will continue monthly coordination among DPD, DFR and ITS to address implementation, cybersecurity and device-management policies before any final contract award.
