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Kyle staff to draft in‑house utility-assistance pilot after third‑party bids prove costly
Summary
After a costly response to a solicitation for a third‑party utility‑assistance vendor, staff recommended an in‑house self‑attestation pilot with targeted eligibility (SNAP/Medicaid/SSI and caps similar to prior guidance); council directed staff to return specific policy language and eligibility for approval.
City staff told the council they had solicited third‑party partners to operate a Utility Customer Assistance Program (UCAP) intended to provide limited bill relief to customers with demonstrated need; only one firm responded and its proposed fee was close to the city's entire program budget, so staff concluded the third‑party option was not currently cost-effective.
Assistant Finance…
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