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CapMetro public commenters urge fixes to paratransit access, securement systems and driver conduct

CapMetro Board of Directors · December 17, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

Two riders told the CapMetro Board Dec. 17 that changes to stops, vehicle securement systems and driver training are creating safety and access problems for people who use wheelchairs and other mobility devices; staff asked for incident details for follow-up.

Deb Miller, a CapMetro Access provisional rider, told the board Dec. 17 that removal of a stop on South 1st (near Lightsey) and other stop changes have reduced access for people using wheelchairs and asked the agency to restore service at that location or add a stop near 45th and Lamar. "We need a bus stop back on South 1st next to... Lightsey," Miller said, and urged a stronger travel-training program so peers can help riders use the system.

Miller said…

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