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CapMetro public commenters urge fixes to paratransit access, securement systems and driver conduct
Summary
Two riders told the CapMetro Board Dec. 17 that changes to stops, vehicle securement systems and driver training are creating safety and access problems for people who use wheelchairs and other mobility devices; staff asked for incident details for follow-up.
Deb Miller, a CapMetro Access provisional rider, told the board Dec. 17 that removal of a stop on South 1st (near Lightsey) and other stop changes have reduced access for people using wheelchairs and asked the agency to restore service at that location or add a stop near 45th and Lamar. "We need a bus stop back on South 1st next to... Lightsey," Miller said, and urged a stronger travel-training program so peers can help riders use the system.
Miller said some replacement vehicles (MV1-type) and certain wheelchair securement systems are unsafe or incompatible with wider mobility devices. "Please get the Q'Straint side and click lock securement system," she said, arguing those systems would reduce driver injuries and rider mishandling when loading wheelchairs. Miller also said paratransit customers are now charged $3.50 per ride and suggested CapMetro consider a trial similar to San Antonio’s practice of encouraging fixed-route use by Access clients.
Ruby Tyrone, another public commenter, described drivers refusing service to a blind passenger and removing riders who could not immediately find a ticket. She asked for more courteous, better-trained operators and raised concerns about safety at high-traffic stops. Staff asked Tyrone to speak with Rafael Villareal to provide incident details so the agency can document and follow up.
Agency staff did not propose a board vote in response to these comments during the meeting. CapMetro has a dedicated customer-care process and staff requested direct incident details to investigate operator conduct and vehicle compatibility concerns. Next steps cited by staff included documentation and follow-up with riders who provided specifics.
Ending: Staff asked both commenters to provide incident details to facilitate follow-up; no formal policy change or vote was taken at the meeting.
