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Story County Veterans Affairs seeks part-time veterans service officer amid heavy claims workload
Summary
Veterans Affairs Director Zach Skelton asked supervisors Feb. 2 for a half-time veterans service officer to preserve claims capacity and training as current staff hours face attrition; the session also reviewed a line-by-line budget and a $10,000 state administrative payment.
Story County Veterans Affairs Director Zach Skelton asked county supervisors on Feb. 2 for approval to add a part-time veterans service officer (VSO), saying the office is stretched thin handling claims and that a new hire would preserve institutional knowledge and allow continued outreach.
"We're requesting a part time employee position for a VSO," Skelton said, describing the position as a half-time role intended to be trained to handle pension and benefit claims alongside existing staff. Skelton told supervisors that some claim files require extensive work — "I estimate it would be at least 3 hours for an average" claim — and that the office handles roughly 15–18 veterans visits per week, or about three to four appointments daily.
Skelton said claims are the office's main output and bring federal dollars into the county; he reported a 79% success ratio for claims handled by the office. He…
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