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Montgomery County 911 director outlines path to full staffing, AI trials and shift changes to reduce wait times
Summary
Director Jen Reedy told the Public Safety Committee the Emergency Communications Center has cut vacancies from a prior high toward about 14%, has 25 trainees and expects to be fully staffed by July 2026 with expanded classes and AI pilot projects to triage non‑emergency calls.
Montgomery County’s Emergency Communications Center (ECC) director told the County Council on Oct. 6 that the center has made measurable hiring progress but still needs space, staffing and new tools to reduce call wait times and sustain operations.
Director Jen Reedy said the ECC currently has 25 trainees in various stages of training and around 19 vacancies against an authorized staffing level of 171. She reported a December academy class that will be operational around March and a plan for additional classes; if hiring continues at the current pace and classes of 12 recur, the ECC expects to reach full staffing (up to 198…
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