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City communications chief reports social‑media gains and says 3‑1‑1 handled nearly 80,000 calls in 2025
Summary
Tony Martinez, the city’s chief communication marketing officer, told the Committee of the Whole that the communications team saw sizable growth across social platforms in 2025, recorded 587 tracked media mentions (a reported media value just under $400 million), and that the 3‑1‑1 system handled almost 80,000 inbound calls with average wait time reduced to about 20 seconds.
Tony Martinez, the city’s chief communication marketing officer, told the Committee of the Whole the communications department posted audience growth across platforms in 2025 and improved the city’s 3‑1‑1 response metrics.
“We had almost 80,000 inbound calls,” Martinez said, and added the system now handles about 325 calls per day on average. “The average wait time is 20 seconds,” he said, down from a…
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