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Paper City Savings Bank highlights century-long roots, local services in Wisconsin Rapids spotlight
Summary
In a Heart of Wisconsin Business Spotlight interview, Jeff of Paper City Savings Bank described the bank’s origins in 1923, its focus on in-house mortgage servicing, digital application tools and interactive teller machines, recent branch renovations, and local philanthropic work.
Abby Underwood, host of the Heart of Wisconsin Business Spotlight in partnership with Wisconsin Rapids Community Media, interviewed Jeff from Paper City Savings Bank about the bank’s history and local services. Jeff said the bank traces its origins to 1923 when papermakers and mill employees organized a savings and loan to help workers buy or build homes. He identified John Alexander as an early leader in the effort.
Jeff described the bank’s emphasis on mortgage lending and keeping loan servicing local so customers make payments directly to the bank rather than through external call centers. He said the bank maintains a staff of servicing specialists so customers have a local point of contact for questions.
The bank also promotes digital tools: an online mortgage application with calculators and payment estimates that lets customers begin the loan process remotely. Jeff said this often means customers complete most paperwork online and only meet bankers in person when closing.
Paper City Savings has invested in interactive teller machines (ITMs) that accept deposits and multiple checks, provide receipts, and reduce the need to use lobby services. Jeff said the bank balances these automated services with in-person lobby options for customers who prefer face-to-face service.
Jeff outlined recent facility investments, including a move to Plover in 2015, a new location near Kingcon, and a renovated Nakusa branch first opened in 1979; he said the bank now has three modernized facilities and updated technology. He also noted the bank’s foundation and staff volunteer expectations as part of its community engagement.
The interview closed with mutual thanks; no public actions, votes, or government decisions were discussed.
