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Austin Water staff report Q3 conservation progress; portal, rebates and infrastructure loans highlighted

Water Forward Implementation Task Force · December 9, 2025
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Summary

Staff reported third-quarter Water Forward and conservation implementation updates, including a small community outreach grant (up to $3,000), efforts to integrate programs into Salesforce, a $45 million loan for service-line replacement, and portal leak-alert activity. Task force members pressed for clearer progress metrics against long-range goals.

At a Water Forward Implementation Task Force meeting, staff presented third-quarter implementation results and next steps for Austin Water's conservation and water-loss programs.

Kevin Kluge, Water Conservation Division manager, summarized Q3 highlights, saying the city launched a community outreach grant “up to $3,000” per award and that staff had budgeted for five awards but received three applications and extended the deadline to Dec. 15. He said staff are integrating conservation programs into a new Salesforce customer-relationship platform to improve program tracking and outreach.

“We're not going to enforce the…

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