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Austin Water reports year-over-year rise in real water loss; outlines technical fixes and financing to accelerate service-line replacements

Austin Water and Wastewater Commission · December 10, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

Staff reported a roughly 30% increase in measured real losses from 2023 to 2024 driven partly by corrected production flow measurement and municipal‑use reporting and partly by service-line failures; Austin Water described 32 Black & Veatch recommendations (11 complete, 17 in progress), AMI and data‑management upgrades, and a $45 million TWDB low-interest loan to accelerate service-line replacements.

Matt Cullen, pipeline engineering and operations support division manager for Austin Water, briefed the commission on efforts to control water loss and explained a roughly 30% increase in measured real losses from 2023 to 2024.

Cullen said two measurement corrections contributed materially to the apparent increase: improved production-flow measurement after a Black & Veatch review and corrections to municipal‑use reporting. He described the industry-standard ILI ratio (real losses divided by…

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