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Austin Water unveils new strategic plan after broad staff and community engagement
Summary
Austin Water presented a ground-up strategic-plan update on Dec. 10 that reworks its mission and vision, sets five enterprise goals (people, service excellence, infrastructure, community trust, innovation) and commits to turning gaps into tactical projects and KPIs during Year 1 implementation.
Alice Norton Sprague, enterprise strategic planning manager for Austin Water, told the commission Dec. 10 that the utility completed a 15‑month, ground-up update of its 2020 strategic plan after substantial staff and community engagement. "We heard from over 3,000 members of the community," Sprague said, and staff input included 575 survey responses and multiple listening sessions.
Sprague said the process produced a revised mission — "Austin Water works every day to provide water for people and care for the environment" — and a new vision: "building Austin's water future together." The plan sets five…
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