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Everett Public Schools releases culturally responsive customer‑service manual and plans districtwide training
Summary
District leaders presented a new culturally responsive customer‑service manual developed with family input, described an October implementation day, adoption of an Ayla translation device, and plans to use the materials for onboarding and periodic progress monitoring across schools and departments.
Joy Grant and Chris (name variants recorded in the presentation) presented the district’s culturally responsive customer‑service initiative to the board on Feb. 3, describing a manual and training rollout intended to improve interactions with families and reduce barriers tied to language and culture.
"This work is not just about customer service. This work is not just about customer service. It's about belonging, representation, and connection," Joy Grant said, explaining that the manual was developed with surveys, focus groups and input from the Family and Community Engagement Council. Presenters…
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