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Commission approves benchmarking and engineering contracts; staff clarifies survey costs and engineering stopgap
Summary
The Electric Utility Commission approved contracts for customer benchmarking (JD Power) and consumer research, and extended an engineering services contract; staff corrected a packet typo and said some vendor access requires active contract status before analysis can proceed.
At its Jan. 12 meeting the Electric Utility Commission approved several procurement items after staff answered commissioner questions about scope, cost and timing.
Two separate contracts for customer research were discussed and approved together. Austin Energy staff described a JD Power benchmarking engagement that measures Austin Energy’s performance against peers across six survey dimensions, and a granular consumer‑research contract that captures after‑call surveys, weatherization program feedback and ad‑hoc focus groups. "So a great example is, in the commercial side ... we went from ... number 8 out of 8, and we went to number ... over this last year because of changes we've made in the commercial program," Sandra Escobedo, vice president of customer account management, said to illustrate how survey feedback informs operational changes.
Commissioners pressed about…
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