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Phoenix expands behavioral‑health responses: 9 BH units active, 98% increase in transfers to BH teams
Summary
City administrators reported growth in behavioral‑health response capacity and demand: nine behavioral health units now operate 24/7 and a new 9‑1‑1 triage question increased transfers to crisis teams, producing a near doubling of call transfers year‑over‑year and prompting continued hiring for crisis response teams.
City officials updated the subcommittee on the Community Assistance Program’s progress hiring crisis and behavioral‑health teams and on a new 9‑1‑1 triage protocol to route calls to police, fire or behavioral‑health responders.
CAP administrators said the first 2026 class is under way and noted a recent recruitment with more than 170 applicants. The department converted a number of part‑time positions into full‑time roles, which…
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