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Gainesville resident urges city to address customer service, property rules during council meeting

Gainesville Mayor and Council · January 20, 2026
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

Resident Tory Bennett told the Gainesville mayor and council he has faced brusque service at city counters, was denied a copy of a payment receipt, questioned rules that limit power hookups on vacant lots, and said he pays more than $2,000 a year in taxes on a small vacant parcel; the mayor offered to connect him with staff and noted tax assessments are set by Hall County.

At Tuesday’s Gainesville mayor and council meeting, resident Tory Bennett used his public-comment time to describe repeated customer-service problems at city offices and to raise questions about property-permitting rules and local tax assessments.

Bennett identified himself as a longtime resident of the Sunset Heights subdivision and said, “I’ve been in…

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