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City's Land Development Office outlines staffing, digital and process reforms
Summary
Assistant director Darienne Gilkinson told council the Land Development Office has added staff, implemented 100 improvement projects in six months, created 30 SOPs, and plans permit revamps (including a new townhouse permit), a public-facing cost estimator, and performance dashboards to speed permitting and inspections.
Darienne Gilkinson, assistant director of land use and development services, presented an extensive update on reforms inside the Land Development Office (LDO). Gilkinson said the office now includes about 80 staff who processed roughly 12,800 permits, over 12,000 inspections and 14,000 code-enforcement cases in the past year, and that the LDO completed more than 100 internal improvement projects in the last six months.
"At its core, the LDO exists to ensure safe neighborhoods, resilient development and…
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