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Victorville City PIO staff say social media keeps them 'always on'
Summary
Public Information Officer Sue Jones and communication assistant Elena Falcon described the persistent demands of municipal communications: a small three-person office manages outreach across 16 departments and struggles to reply in depth to every social media inquiry.
Victorville City's Public Information Office staff told a city-produced podcast that the continuous pace of municipal communications can make it difficult to respond in depth to every resident inquiry.
Sue Jones, public information officer for Victorville City, said one of the challenges of municipal communications is that “the city never closes” and “social media…
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