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Resident’s $2,500 surprise bill prompts commission pledge to revise utility procedures
Summary
A Hollywood resident said an online payment followed 15 months of estimated water billing and led to a $2,500 charge for her elderly mother; commissioners and staff said they will rework ordinance language, avoid service cutoffs for affected accounts and explore payment plans.
A Hollywood resident told the City Commission she paid an extra $2,500 after the city’s online system applied 15 months of estimated water usage, prompting a commitment from commissioners and staff to change procedures and provide relief options.
Yolanda Jean said she discovered the charge when trying to pay her elderly, disabled mother’s bill and was surprised to learn the account reflected 15 months of estimated billing. “I sent an excessive $2,500 additional to her bill,” Jean said, adding she had received no prior notice that meters were being estimated.
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