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Council ratifies InvoiceCloud as new utility payment provider; city says customers won't see added fees
Summary
The council ratified InvoiceCloud to replace the water office's payment system, with staff saying implementation costs to the city are zero and customers will not see additional convenience charges; auto-pay users will need to re-enroll in the new system.
The Tyler City Council on Dec. 10 ratified InvoiceCloud (referred to in the presentation as NvoiceCloud/InvoiceCloud) as the new payment-provider platform for the Water Business Office, a change staff said will modernize customer payment options without direct implementation cost to the city.
Chris Gamber, Water Business Office manager, described features customers can expect: email and text bill reminders,…
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