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Consumer advocates press protections after evidence shoppers often pay more
Summary
Consumer groups and some lawmakers urged changes to Pennsylvania's retail electricity market to protect shoppers who roll from short fixed-price offers into higher variable rates, including a proposal to automatically return customers to default service absent affirmative consent.
Consumer protection and legal‑aid witnesses told the joint committee that the retail electricity market has harmed some shoppers and increased household energy insecurity.
Elizabeth Marks, executive director of the Pennsylvania Utility Law Project, said her organization’s litigation and outreach data show residential shopping customers have paid substantially more than utilities' default service prices in aggregate. "Across the 4…
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