New Canaan parking commission upholds Elm Street tickets after residents complain about rollout

The New Canaan Parking Commission voted unanimously Feb. 4 to uphold a series of parking tickets issued on Elm Street, after hearing appeals from residents and merchants who said they were unaware of the town’s new paid-parking rollout or experienced app problems.

During the meeting, several appellants described different problems. One long-time resident said he and his wife of 35 years did not know Elm Street moved to paid parking and did not see signage. Caroline Burke told the commission she could not complete payment because the pay-by-phone app rejected her credit card during account setup. Christina, who identified herself as a Whitney shop worker, said customers and employees struggled with kiosks and that lines at terminals made quick trips difficult; she said she would pay the ticket but called the overall experience “ridiculous.”

Stacy, speaking for the parking bureau, acknowledged there were…