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MIGA Disposal says staffing and fleet problems caused missed pickups; council told new truck and staff are coming
Summary
MIGA Disposal told the council staffing shortages and aging trucks caused missed pickups in Greystone; the company said it has hired and repaired equipment, will add a new residential truck, and asked residents to use the customer-service line for missed collections.
James Simono, district manager for MIGA Disposal, told the North Providence Town Council on Feb. 3 that staffing and fleet shortages caused service lapses in the Greystone neighborhood during the fall and winter peak season. Simino said mechanics and drivers left for higher pay in other markets, leaving the fleet short; the company has since staffed its shop, repaired trucks and expects a new residential truck to begin servicing the town within weeks.
Simino said the company will rent trucks if necessary and has one driver opening that will be filled when yard‑work season begins April 1. He described a procedure to return for missed recycling within the same week and asked residents to call the company’s customer service line so missed pickups can be tracked and corrected more quickly.
Council members and residents recounted several missed pickups on specific streets; MIGA said it can track truck locations and will prioritize blocks reported to customer service. One resident said portions of a street were serviced while others were missed; Simino said the company would return the next morning in most cases.
What’s next: The council heard the report and urged residents to use MIGA’s hotline for missed pickups; MIGA said it will place an extra crew and expects improved reliability as trucks and staffing are restored.
