DMV briefs Senate panel on staff morale, training and wait‑time fixes
DMV leadership told the Senate Transportation Committee that employee engagement has improved but still shows training and workload gaps; officials described new measures including an anonymous portal, monthly manager training time and operational fixes aimed at reducing customer wait times and improving appointment use.
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DMV leadership updated the Senate Transportation Committee on Feb. 5 about employee engagement, training and customer-service measures, saying internal survey results show some gains but persistent concerns about workload and training.
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