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DMV briefs Senate panel on staff morale, training and wait‑time fixes
Summary
DMV leadership told the Senate Transportation Committee that employee engagement has improved but still shows training and workload gaps; officials described new measures including an anonymous portal, monthly manager training time and operational fixes aimed at reducing customer wait times and improving appointment use.
DMV leadership updated the Senate Transportation Committee on Feb. 5 about employee engagement, training and customer-service measures, saying internal survey results show some gains but persistent concerns about workload and training.
Andrew Carter, presenting for DMV, told senators the department is working to raise survey participation and to give employees time to complete the survey, saying leadership must encourage staff to take the 15–20 minutes needed to respond. "Really making it clear to leadership team ... employees, if they want, they can have the time take…
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