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Mountain View staff report outreach gains, plan more workshops and translations
Summary
City staff told the Rental Housing Committee that outreach and education work in FY24–25 reached diverse communities, increased compliance and customer satisfaction, and will continue targeted workshops, translations and a website redesign in FY25–26.
Mountain View staff reported steady public inquiries, increased landlord registration compliance and high client satisfaction as part of an annual update to the Rental Housing Committee on Jan. 22.
Alexelle Camacho, an analyst with the rent stabilization division, said the division translated materials into Spanish, Mandarin and Russian and expanded in-person outreach at school events, Cafecito meetings, Second Harvest distributions and other community gatherings to reach “vulnerable and hard to reach community members.” She told the committee staff sent a rent-stabilization newsletter to both landlords and tenants and organized a fourth annual summer community kickoff attended by 466 people.
The division reported several quantitative results for fiscal year 2024–25: the office responded to 3,369 public inquiries, tenant-petition filings remained elevated (about 50% higher than fiscal year 2022–23), and customer surveys showed strong satisfaction ratings (95% said they received needed support, 94% said information was helpful and 98% rated staff as courteous). Camacho said staff added weekly housing help center hours to assist with one-time utility adjustment petitions and to increase compliance.
Committee members praised the outreach and asked for continued engagement with hard-to-reach groups. Vice Chair Cox commended the inclusion of testimonials and suggested broader outreach through faith-based organizations; staff said they already coordinate with some churches and community partners. Member Keating asked whether testimonials came from tenants or landlords; staff said they were mixed.
Staff outlined next steps for fiscal year 2025–26, including targeted mailings about registration requirements and a planned redesign of the rent-stabilization web pages as part of the housing department’s website update. Upcoming public events announced during the meeting include a registration-fee workshop on Jan. 28, a tenant-focused utility-adjustment petition workshop on Jan. 30 at 6:30 p.m., and a landlord workshop on Feb. 6.
The committee did not take formal action on the outreach program; staff will return with annual updates.
