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E911 staff propose switching answering platform to Vesta; council asked to review contract
Summary
E911 staff recommended replacing the Solacom answering platform with Vesta (supported by Indigital/Motorola), citing reliability and local support; the upgrade would add answering seats and increase monthly per‑seat cost; staff asked the city attorney to review the vendor contract and requested a council decision by March.
E911 staff reported on Feb. 3 that the current Solacom contract for the 9‑1‑1 answering platform expires May 10, 2026, and recommended switching to Vesta, supported locally by Indigital and offered by Motorola.
Staff said Vesta is widely used in Alabama and nationwide, reported positive user feedback from demonstrations and a site visit to a county using the platform,…
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