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E911 staff propose switching answering platform to Vesta; council asked to review contract

Enterprise City Council · February 4, 2026

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Summary

E911 staff recommended replacing the Solacom answering platform with Vesta (supported by Indigital/Motorola), citing reliability and local support; the upgrade would add answering seats and increase monthly per‑seat cost; staff asked the city attorney to review the vendor contract and requested a council decision by March.

E911 staff reported on Feb. 3 that the current Solacom contract for the 9‑1‑1 answering platform expires May 10, 2026, and recommended switching to Vesta, supported locally by Indigital and offered by Motorola.

Staff said Vesta is widely used in Alabama and nationwide, reported positive user feedback from demonstrations and a site visit to a county using the platform, and emphasized local support and faster customer service compared with the current vendor. The proposed transition would expand the number of active answering seats from two to three (the center operates four dispatcher workstations) and would integrate call‑taking and non‑emergency call routing, which staff said would reduce equipment complexity.

E911 staff provided an estimated additional per‑seat cost of about $182 per month relative to the current contract and said the vendor prefers a decision by March to meet implementation timelines and avoid month‑to‑month service with the incumbent. Staff asked for authority to have the city attorney review the contract before final execution.

The council did not make an immediate purchase decision; staff said they would return with contract review by the city attorney and a recommended funding source if the council wishes to proceed.

Next steps: city attorney review and a follow‑up decision on vendor selection and funding allocation. E911 staff noted the deadline to avoid month‑to‑month service with the incumbent is tied to the incumbent contract expiration on May 10.