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Planning department to pilot anonymous customer‑satisfaction survey for commissioners
Summary
City planning staff introduced a pilot, anonymous customer‑satisfaction survey for planning commissioners — to start next month — intended to improve report clarity, graphic materials and meeting preparation; staff said results will be used in aggregate to improve presentations and will not be used punitively.
City planning staff introduced a pilot customer‑satisfaction survey for planning commissioners during a Feb. 3 work session, saying the instrument is intended to gather feedback on the clarity, timeliness and usefulness of advance packages and presentations and to guide improvements to staff reports.
Doctor Russell (planning…
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