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Planning department to pilot anonymous customer‑satisfaction survey for commissioners
Summary
City planning staff introduced a pilot, anonymous customer‑satisfaction survey for planning commissioners — to start next month — intended to improve report clarity, graphic materials and meeting preparation; staff said results will be used in aggregate to improve presentations and will not be used punitively.
City planning staff introduced a pilot customer‑satisfaction survey for planning commissioners during a Feb. 3 work session, saying the instrument is intended to gather feedback on the clarity, timeliness and usefulness of advance packages and presentations and to guide improvements to staff reports.
Doctor Russell (planning staff) said the survey will be anonymous and will include a QR code for electronic responses; the department plans to pilot the instrument with commissioners next month, then tweak the survey and expand it to other boards and customer groups. "All feedback, whether it's positive or it's not, is good," Doctor Russell said, emphasizing that the results will be used in aggregate and not punitively.
Staff outlined sample topics — including balance of narrative and graphics, the timing of advance packets (staff aims to deliver packages one week before meetings), and presentation usefulness — and invited commissioners to help refine the questions. Commissioners generally welcomed the effort and said they appreciated staff responsiveness to prior suggestions, including more graphic context for multifamily proposals.
The department proposed starting the pilot next month and periodically reviewing baseline data to identify trends and improve staff materials and the decision‑making process.
