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HHS advisory flags staff turnover, Medicaid cost shifts and begins AI phone pilot
Summary
HHS advisory reported about 9% staff turnover, a kickoff for an EBA AI phone-answering project for HHS, and concerns that upcoming Medicaid work requirements and cost shifts will increase county workload; staff will prepare fraud-prevention updates and may call emergency meetings if needed.
Health and Human Services advisory committee members told the Pine County Board that turnover among HHS staff ran about 9% over the previous year and that turnover and pay differentials are factored into upcoming budgets. Becky (HHS) reported the EBA project, a virtual voice/AI phone system for HHS, had a kickoff meeting on Jan. 29 and will have weekly meetings; staff expect a rough prototype…
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