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Pine County to roll out EVA phone system as HHS flags staffing turnover and Medicaid cost shifts
Summary
County technology and HHS committees briefed the board on near-term IT infrastructure replacements and an EVA AI phone-answering system kickoff; HHS reported about 9% staff turnover and warned of increased workload from upcoming Medicaid audits and cost shifts, with staff planning a fraud-prevention update.
County technology staff told the board that several servers (including the GIS and disaster recovery servers) are at or near end-of-life and recommended a support contract (approximately $12,400 per year) to bridge capacity while longer-term virtual infrastructure plans are developed.
Separately, Health & Human Services staff reported…
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