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Retired Morrow County employee tells commissioners they have not received retirement check; staff pledges follow-up
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Summary
A retired county employee said they have gone two months without a retirement check and described repeated communication attempts; county HR and administration apologized, explained paperwork and vendor processing issues, and pledged daily updates until resolved.
A retired Morrow County employee who said they worked for the county for more than 20 years used the public-comment period to report that they had not received their retirement check two months after retirement and that repeated emails to commissioners, the county administrator and HR had produced little response. "Very disappointed in all of you ... No retirement check for 2 months now. Not okay," the speaker said.
County staff response: County administration and HR apologized and described the problem as a processing issue involving forms and the county's retirement processor, which was identified in discussion as NBS with funds held by a larger third party. The administrator apologized for the lack of personal outreach, said staff became aware the issue had not been resolved, and pledged to provide daily updates and personal follow-up until the check is delivered. "This needs to be fixed, and we're looking at some checklist in that so the employees can know what expectations are," staff said.
Why it matters: The exchange raised concerns about county payroll/retirement processing and the effects of personnel and process gaps on retirees. Commissioners and staff committed to follow-up action and communications with the retiree.
Next steps: Staff said they would provide daily status updates and personally contact the retiree until the payment is issued; commissioners expressed regret and support for resolving the case promptly.
