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Survey: 78% of Lehi residents would recommend the city; growth and traffic top concerns
Summary
A January resident survey presented to the Lehi City Council found broadly positive indicators — 78% would recommend Lehi and a 75/100 average quality-of-life rating — while concerns about growth and rush‑hour traffic persist; panel methodology and timing drew council questions.
Consultant Kerin of Y2 Analytics presented the results of a resident survey fielded Jan. 5–12 and weighted to Lehi’s demographics.
Key findings included: 78% of respondents say they would recommend Lehi as a place to live, an average quality-of-life score of 75 on a 0–100 scale, and 68% who say the city is headed in the right direction. At the same time, growth — particularly the pace of development and infrastructure capacity — and rush‑hour traffic were the top concerns residents identified. Service ratings were generally positive: fire/EMS (85/100), garbage (82/100), power (79/100), police/public safety (78/100) and culinary water (77/100); development permitting received the lowest score (42/100).
Kerin said the survey uses a panel-refresh approach (this year’s panel was recruited during the January window to maintain comparability over recent years) and that responses were weighted by age, gender and home‑ownership to reflect the city’s population. Council members raised methodological questions about timing and whether the January fielding could capture opinions tied to the prior council; Kerin and staff said the timing is intended to preserve year‑to‑year comparability, but acknowledged some questions may reflect attitudes from the previous council.
On communication preferences, residents currently report receiving many city messages via social media; email is the most preferred official channel among respondents, though the online survey sample may bias toward email users. Kerin highlighted low awareness of the Everbridge alert system: roughly 8 in 10 respondents had never heard of it, and about one in four were unsure how to sign up.
Council members asked follow‑up requests for regional breakouts and additional detail on high‑priority/dangerous call types for use in budget planning. Staff said the full slide deck and underlying data will be provided to council members.
