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Committee recommends Tyler Technologies for city ERP; staff cautions on long-term costs and change management
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Summary
The committee recommended Tyler Technologies as the city’s enterprise resource planning vendor, approving a one-time implementation fee of roughly $600,502 and annual recurring costs near $143,090; members asked detailed questions about identity management, GIS integration, chart of accounts changes and change management risks.
The Finance & Personnel Committee voted to recommend that Middleton’s common council select Tyler Technologies as the city’s enterprise resource planning (ERP) vendor, following a months‑long RFP and evaluation process staffed by city personnel and a selection consultant (Plantmore).
Staff explained the system would replace the city’s finance, payroll, human resources and utility billing systems with an integrated cloud solution. The packet shows an estimated one‑time implementation fee of $600,502 and an annual recurring subscription cost of about $143,090. Staff described a phased, approximately 21‑month implementation timeline that would start with financials and move to utility billing and HR/payroll modules.
Committee members probed technical and operational details. Questions included whether Tyler would provide identity management (an ‘ID vault’) — staff said Tyler would integrate with the city’s identity provider but not host the ID vault — whether chart of accounts changes would be required (yes — staff said the project will include adjusting the city’s chart of accounts), and how GIS integration would work for utility billing. Staff also outlined a steering committee and project leads drawn from departments (payroll, IT, utility billing) and said they anticipated broad staff engagement and training.
Members raised concerns about subscription lock‑in and escalating long‑term costs for cloud services; staff and participants said they recognized those risks and planned change‑management activities to support staff through implementation.
The committee approved the recommendation to proceed with Tyler Technologies and authorized staff and the city attorney to finalize contract negotiations.
