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Committee hears multi-agency storm-restoration updates: water-main breaks, NES restoration, and resources for medically fragile residents
Summary
Metro Water and NES briefed the committee on storm response: Metro Water reported dozens of main breaks and explained the 811 utility-marking requirement; NES said roughly 95% of customers have power and described remaining priorities, crew deployments and resources for medically fragile residents.
The Transportation & Infrastructure Committee received multi-agency briefings on restoration work after a major storm that left tens of thousands without power and caused numerous water-main breaks.
Metro Water Services Director Scott Potter described the main-break response sequence: residents report outages to (615) 862-4600; an investigator is dispatched; crews are planned; and staff must place a call to 811 so other utilities can mark underground infrastructure (a required two‑hour waiting period) before excavation and repair. Potter said many recent breaks are on brittle cast-iron mains and that crews commonly use repair bands to stop circumferential breaks, disinfect with a strong chlorine solution, collect laboratory water-quality samples and return the main to service only after testing.
Potter reported more than 75 main breaks in the prior five days (he did not have a later morning update) and said both water plants and all pump stations…
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