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AMR reports improved EMS performance in first year of Knox County contract
Knox County Commission · February 25, 2025
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Summary
AMR told the county commission it met or exceeded response-time requirements in most categories after staffing increases and system changes, including a nurse-navigation program that diverted nearly 4,000 callers from 911; commissioners praised improvements and asked about next steps.
American Medical Response (AMR) reported to the Knox County Commission on the first year of its EMS contract, saying performance has improved in most response‑time categories and staffing has increased.
Jerry Harnish, AMR director of operations, said AMR met or exceeded the contract's 90%…
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