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Exit interviews, coding audits and vendor checks show high compliance rates
Summary
Human resources reported 100% of departing physicians completed exit interviews; HIM coding accuracy for Q3 was 96% (target 95%) from a 250‑encounter sample; monthly vendor exclusion checks via Ethico returned no excluded hospital vendors and flagged eight providers for resubmission.
Human resources and auditing staff reported favorable compliance and monitoring results to the Hospital Authority Compliance Committee.
Ms. Wofford described the exit‑interview program (January–September) and said four physicians left during the period and all four completed face‑to‑face exit interviews, which the hospital uses for service recovery and retention. She said the hospital’s goal is to recover 45–50% of departing employees (i.e.,…
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