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Council honors Nashville Conflict Resolution Center’s 25th anniversary
Summary
The Metropolitan Council recognized the Nashville Conflict Resolution Center’s 25 years of providing mediation and dispute-resolution services, and Shannon Wagner, the center’s executive director, thanked the council and detailed the organization’s mediation outcomes and partnerships.
The Metropolitan Council on Jan. 2026 recognized the Nashville Conflict Resolution Center (NCRC) for 25 years of community mediation and dispute-resolution services in Nashville and Davidson County.
The council’s resolution cites NCRC’s founding by members of the Nashville Bar Association and its mission to provide low-cost and free mediation for low-income residents, nonprofits and small businesses. The resolution text and presenters highlighted recent results: a reported 73% agreement rate, 2,067 individuals served through 1,134 mediation hours in 2025, 349 parenting cases, 229 civil cases, 35 victim-offender cases, 37 mediated cases with an interpreter, 453 children stabilized, and $390,000 in outstanding debt resolved. Presenters said 62% of landlord-tenant cases ended in agreement, helping participants avoid eviction judgments.
Shannon Wagner, introduced as the executive director of the Nashville Conflict Resolution Center, thanked the council and said NCRC’s volunteer-driven model and partnerships with courts, law enforcement, schools, housing providers and community organizations allow mediation to be an effective complement to the legal system: "Community mediation is not a shortcut around the legal system. It is a vital complement to it," Wagner said, urging continued partnership to keep mediation accessible to people who need it.
The recognition is ceremonial; the transcript records no roll-call vote or tally in the provided text. The council paused for photos and remarks following the presentation.
