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Rider criticizes route design and idling; KTA staff explain recovery time, real-time info and outreach plans
Summary
A public commenter urged the board to reexamine route design and downtown connector routing, saying buses sit idle and routes don't serve shopping areas; staff explained schedules include built-in 'recovery' time, said they monitor timing, noted many buses and the transit app provide real-time next-stop info, and outlined planned outreach including a 'Ride the Roots' pilot.
At the public forum, Renee Christian told the board the routes "just don't make any sense" for riders, saying buses on the Magnolia and downtown routes sometimes sit idling for long periods and that routes do not stop in front of nearby shopping destinations. Christian suggested commissioners ride the downtown loop to experience the routes firsthand.
Board members followed with questions about drivers pulling over and taking breaks and whether that affected service reliability. Speaker 4 (staff) responded that schedules include built-in "recovery" time…
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