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Ferndale finance chief says training error led to estimated water bills; city offers fixes
Summary
Deputy Finance Director Brenda Zerosley told council a missed training step caused most bills in one cycle to be estimated; staff described SOPs, meter replacements and options for residents to get manual adjustments before the next billing cycle.
Deputy Finance Director Brenda Zerosley told the Ferndale City Council that a missed training step caused the billing system to generate estimated reads for the majority of accounts in the most recent billing cycle. "There was an issue when I was doing some training where I missed a step that caused it to estimate the majority of the bills in that cycle," Zerosley said during the meeting.
Zerosley described the components of a typical bill —…
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