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William Penn SD IT proposes RingCentral VoIP to replace failing PBX, board raises privacy questions
Summary
District IT reported an end-of-life PBX phone system with recent outages and proposed switching to a RingCentral VoIP platform; staff said the change would cost about $60,000 a year versus hiring an additional technician and offered demonstrations and privacy mitigations for teachers.
Justin Falcone, William Penn School District’s supervisor of information technology, told the Property Committee the district’s current Iwatsu PBX phone system is at end of life and has produced multiple outages recently. "We have had 4 outages in the last 2 weeks," Falcone said, describing difficulty getting replacement parts and the district’s reliance on outside vendors.
Falcone proposed moving to a RingCentral cloud-based VoIP system. He described features the district would gain — softphone clients on laptops,…
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