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Glynn County: Paycom reduces payroll errors, ACH adoption speeds vendor payments; open-records workload remains high
Summary
Finance leaders credited Paycom with improved payroll accuracy and internal user satisfaction, said 23% of eligible vendors are on ACH (goal 30%), and reported closing open-records requests in an average 3.4 days from 7,613 requests in 2025.
Judy Dunnigan, Finance Director, described a recent technology migration to Paycom that gave employees self-service access to preview and correct pay before payroll runs, reducing payroll errors compared with the prior system.
Dunnigan said the county set a modest goal to reach 4% of payrolls without error but has exceeded expectations thanks to Paycom’s workflows. She also described an accounts-payable initiative to convert vendors to ACH (goal: 30%), reporting 23% of eligible vendors are enrolled; some grant and SPLOST vendors remain ineligible because they require check imagery for reimbursement filings.
On public records, Licensing and Compliance Director Christie Gintzel reported Glynn County processed 7,613 open-records requests in 2025 and averaged 3.4 days to close a request; she explained that public-safety records requiring video redaction and lengthy email searches drive longer turnaround times in some departments.
Commissioners suggested tracking vendor-payment turnaround as a future performance measure to give the public clearer timeliness metrics.
