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Resident tells HRC she was ‘gaslighted’ by retrofit program, staff offers follow-up
Summary
At the Feb. 9 meeting a resident, Lynn, described problems with a CARE/EOC retrofit (said to total $55,000), including noisy equipment and damaged walls; staff apologized for a website/link error that prevented her joining earlier and offered to connect Lynn with the appropriate city staff for follow-up.
A Boulder resident, Lynn, used the Human Relations Commission public-comment time on Feb. 9 to describe a troubling experience with a city-associated retrofit program administered through Climate Initiatives Project and Energy Outreach Colorado (EOC).
Lynn said she was removed from a prior webinar and could not rejoin, and recounted problems with a retrofit on her home that she said included a noisy hot-water heat-pump, holes in walls and removal of personal items: "I was thrown off of the webinar...I tried to get back on, and I couldn't," she said. She described being told she could not be involved in vendor selection for the roughly $55,000 retrofit and said the vendor later declined county work years earlier; she said the experience left her feeling "gaslighted."
Christian, a city staff member, apologized for the website/link problem and said he believed the link had not been correctly posted; he offered to follow up directly with Lynn and to help route her to the appropriate city staff for more information about her retrofit and eligibility. "That is my mistake, and I do apologize for that," Christian said.
Commission Chair Aaron and other commissioners expressed sympathy and asked Lynn to provide more information so staff could identify the proper city contact. Lynn said she would provide additional details to help staff follow up.
What's next: Staff will follow up with Lynn and route her concerns to the appropriate city staff; the commission noted that it may not have jurisdiction over vendor selection but can help connect residents to the correct city contacts.
